The following terms and conditions shall govern the agreement for the provision of training course places by Doulos to a client.
Provisional Bookings
To reserve a place on any Doulos course, please complete the on-line booking form. If you have any difficulties or queries, then use the course enquiry link or contact your local Doulos sales team for assistance.
On-line bookings can be made up to 5 days before the proposed course start date. To make a booking within the following period, please use the course enquiry link or contact the team to check availability and booking restrictions. All bookings are held at the discretion of Doulos at all times.
Contact your local Doulos sales teamConfirmation of Booking
Your booking will only be confirmed once the course itself is confirmed to run and Doulos has received your payment, or accepted your purchase commitment. Doulos reserves the right to postpone or cancel any scheduled course at any time. Doulos liability will not extend beyond the refund of course fees for any course cancellation made by Doulos or its partners.
Substitutions & Cancellations
Substitutions of course delegates may be made at any time by a client. A course can be cancelled at any point before the course booking is confirmed, and can be made through the My Doulos home page. Cancellations made after a booking is confirmed may incur a cancellation charge equal to 25% of the course fee. Doulos regrets that cancellations made less than 10 working days before the start date, will be subject to the full course charge.
Fees
Fees include the provision of full tuition, course facilities and material, as well as the provision of refreshments and a substantial lunch on each day of the course. Overnight accommodation costs are not included. Only the terms and conditions outlined in the official quote apply. Any other agreements must be authorized in writing.
Payment
Credit Card
Training Credits or Purchase Order
You can also reserve a provisional place on a training course using Training Credits or Tokens, which may be used for full or part payment, or by submitting a Purchase Order.
Payment terms
Companies with a payment history with Doulos, or those that can supply acceptable credit references, will be invoiced immediately after the course with full payment due within 30 days of the course date. Otherwise, pre-payment is required to confirm a booking. Cheques to be made payable to Doulos Ltd. Credit card payments using Mastercard, Visa or American Express are also accepted.
Data Protection
Please note that under the terms of our license agreements with the EDA tool vendors, Doulos is obliged to disclose contact details to the vendors of those delegates using their licenses during a Doulos course. Delegate information will not be made available to any other parties.
